Description Summary:  We are looking for a friendly and hard-working intern to join our growing team.  The individual in this role will be responsible for answering all incoming calls and emails, fielding customer questions and complaints, and ensuring they are delivering world-class customer service.  Candidates should have an outgoing and positive demeanor, a motivated, energetic work ethic, and have a track record of working well with others in a team environment.  This position requires exceptional computer skills, the ability to work in a fast paced, high-volume environment, as well as being able to adapt quickly to change.

Our team is a group of self-starting, competitive individuals that thrive on building relationships with our diverse clients and achieving maximum sales in a team atmosphere.

Responsibilities include:  Answering incoming calls and emails effectively and efficiently, identifying customer questions, concerns and overall needs.  Providing accurate answers and solutions to customers needs.  Developing professional relationships with ongoing customers and vendors through excellent customer service.  Collaborate with team and other departments to ensure overall customer satisfaction with timely solutions.

Inside Sales responsibilities include:  Building relationships with vendors, current customer base and potential customers to expand customer base and maximize sales potential.  Spending time in learning about new products to assist in making product recommendations.  Provide quotes in a timely manner.  Provide customers with estimated delivery date and cost estimate of additional charges (such as shipping).  Good communication skills (oral and written).

Performing other duties as needed to maintain a good team player environment.

The company is an Equal Opportunity Employer, drug-free workplace, and complies with ADA regulations as applicable.

• Exceptional knowledge of Microsoft Office products and internet navigation
• Proficiency in typing with high accuracy
• Excellent interpersonal communication skills, both verbal and written
• Fantastic phone skills and active listening abilities
• Language Skills: Ability to read and interpret documents. Proficiency in English language is required to effectively communicate with people at all levels.
• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals