Under the direction of the supervising Food and Beverage Outlet Manager to whom the intern reports, the intern will be immersed in the Poolside Food and Beverage operations of a world class resort with exposure to all different aspects of a fast-paced food and beverage environment. The intern will support the Poolside Food and Beverage operation through performing the role of bartender, food runner, and server along with management and administrative duties within Dollywood’s DreamMore Resort and the Poolside Food and Beverage operation.  In turn, intern will satisfactorily complete individual program requirements to satisfy college/university credit and/or course study requirements if needed. The Dollywood Company will provide the intern:

• The opportunity to complete course credit for the term of the internship
• Practical experience within a fast paced and every changing work environment

Opportunity to apply theory with practice

Summary of Major Duties & Responsibilities

• Attend a leadership development class.
• Attend weekly intern meetings to discuss jobs of the week and learn about the different functions of a resort
• Establish and maintain relationships with the current Food and Beverage Team in addition to different resort and restaurant teams.
• Train and work in below sections of internship:
  • Server - Take and deliver accurate food and drink orders.
  • Host - To greet and seat guests in the Dining Room in a prompt and courteous manner.
  • Server Assistant - Clear dishes and reset tables. Deliver food from kitchen to diners.
• Work with the supervising Food and Beverage Outlet Manager on understanding labor goals, service expectations, and reviewing financial results.
• Participate in shadowing opportunity with upper-level management.
• Maintain a high level of professionalism and confidentiality at all times.

Management reserves the right to change and/or add to these duties at any time.

Educational and Experience Requirements

• Required 3.00 GPA
• Must be a student entering their third year (at the least) at a four year educational institution or entering second year at a two year educational system
• Must currently be enrolled in a related college degree program that will allow the above experience to count as an internship for credit or is relevant to the internship.
• Must have proficient to advanced level of experience with common office software and applications, including Microsoft applications and internet browsers.
• High school diploma or equivalent.
• Must be at least 21 years of age.
• Must be able to successfully pass a background check and drug screen.

Personality/ Attitude Requirements

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out Lead with Love qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest and committed.
• Must be willing to constantly /improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must be able to utilize flex leadership and empowerment skills.
• Able to work collaboratively with other leaders, departments and properties for best practices and decisions.

Essential Functions Necessary To Perform Job Duties

• Able to display and live out Lead with Love Qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to speak, rea,d and write English
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/short periods
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays
• Able to tolerate a fast-paced, hectic environment
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to operate/drive a company vehicle with valid TN driver’s license and state requires auto insurance
• Able to work outdoors
• Able to add, subtract, multipl,y and divide
• Able to lift up to 50 pounds

Educational and Experience Requirements

• Required 3.00 GPA
• Must be a student entering their third year (at the least) at a four year educational institution or entering second year at a two year educational system
• Must currently be enrolled in a related college degree program that will allow the above experience to count as an internship for credit or is relevant to the internship.
• Must have proficient to advanced level of experience with common office software and applications, including Microsoft applications and internet browsers.
• High school diploma or equivalent.
• Must be at least 21 years of age.
• Must be able to successfully pass a background check and drug screen.