Job Summary: 

The Business Intelligence and Operations Analyst Intern is responsible for working with the Operations Management team in day-to-day aspects of park operation including, but not limited to Admissions and Attractions, support areas, the development/implementation of procedures, and continued evolution of the team. This is to be done in a manner consistent with the mission, values, and operating philosophies of the Dollywood Company.

Summary of Major Duties & Responsibilities:

• Provide support to designated Operations Managers and Supervisors in the form of analytical reporting and communication of findings.
• Develop and coordinate operating procedures within the Operations Management Team.
• Support operational audits to ensure compliance with Park and HFE Policies.
• Oversee and assist in the development and implementation of strategic and long range plans for the Operations Division.
• Serve as Operations Team PIC.
• Review and make recommendations to Operations Management on reporting procedures for revenue, expense, throughput, and other areas of focus.
• Interact and assist with other divisions as assigned.
• Evaluate and report on operational efficiencies to include successes and learnings in order to guide future decisions for improving operations.
• Assist with written communications within the Operations Division.
• Assist with creating and implementing improvements in safety, guest excellence, profit contribution and job satisfaction.
• Assist with team projects including surveys, appreciation events, team outings and company sponsored events.
• Complete at minimum one project benefiting at least one operational area as determined by Operations Management.
• Perform other duties as needed such as, but not limited to, Rides Host, Parking Host, assisting in corrective actions.

Management reserves the right to change and/or add to these duties at any time.

Personality/Attitude Requirements:

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily.
• Must enjoy a fast-paced, dynamic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must reflect Dollywood’s core values through the lens of dignity and respect.

Essential Functions Necesary to Perform Job Duties:

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
• Able to hear, see and speak.
• Able to speak, read and write in English.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to be productive in a fast-paced, dynamic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Ability to be proficient in timekeeping and scheduling and corresponding reporting.
• Able to operate/drive a company vehicle with valid driver’s license.
• Able to add, subtract, multiply and divide with accuracy.
• Able to lift up to 50 pounds, with assistance.
• Able to communicate effectively using standard English grammar and punctuation.
• Able to tolerate temperatures of 0 to 140 degrees.
• Able to work outdoors.