Business Intelligence and Operations Analyst Intern
Business Intelligence and Operations Analyst Intern
- February 19, 2022
The Dollywood Company
Published
February 19, 2022
Location
TN
Category
Semester
Job Type
Must be 18 years or older for this position?
Yes
City
Pigeon Forge
Number of Positions Available
3
Anticipated Start Date
05/16/2022
Description
Job Summary:
The Business Intelligence and Operations Analyst Intern is responsible for working with the Operations Management team in day-to-day aspects of park operation including, but not limited to Admissions and Attractions, support areas, the development/implementation of procedures, and continued evolution of the team. This is to be done in a manner consistent with the mission, values, and operating philosophies of the Dollywood Company.
Summary of Major Duties & Responsibilities:
- Provide support to designated Operations Managers and Supervisors in the form of analytical reporting and communication of findings.
- Develop and coordinate operating procedures within the Operations Management Team.
- Support operational audits to ensure compliance with Park and HFE Policies.
- Oversee and assist in the development and implementation of strategic and long range plans for the Operations Division.
- Serve as Operations Team PIC.
- Review and make recommendations to Operations Management on reporting procedures for revenue, expense, throughput, and other areas of focus.
- Interact and assist with other divisions as assigned.
- Evaluate and report on operational efficiencies to include successes and learnings in order to guide future decisions for improving operations.
- Assist with written communications within the Operations Division.
- Assist with creating and implementing improvements in safety, guest excellence, profit contribution and job satisfaction.
- Assist with team projects including surveys, appreciation events, team outings and company sponsored events.
- Complete at minimum one project benefiting at least one operational area as determined by Operations Management.
- Perform other duties as needed such as, but not limited to, Rides Host, Parking Host, assisting in corrective actions.
Management reserves the right to change and/or add to these duties at any time.
Qualifications
Personality/Attitude Requirements:
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Must be committed to continuous improvement.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must adapt to changes easily.
- Must enjoy a fast-paced, dynamic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
- Must reflect Dollywood’s core values through the lens of dignity and respect.
Essential Functions Necesary to Perform Job Duties:
- Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to hear, see and speak.
- Able to speak, read and write in English.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to sit and/or stand for long/short periods.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to be productive in a fast-paced, dynamic environment.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time.
- Ability to be proficient in timekeeping and scheduling and corresponding reporting.
- Able to operate/drive a company vehicle with valid driver’s license.
- Able to add, subtract, multiply and divide with accuracy.
- Able to lift up to 50 pounds, with assistance.
- Able to communicate effectively using standard English grammar and punctuation.
- Able to tolerate temperatures of 0 to 140 degrees.
- Able to work outdoors.
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