Imagine coming to work every day in the Great Smoky Mountains as you experience the majesty of the National Park, our immediate neighbor. If you love working outside in all the elements and all the seasons! We love for our team members to laugh, to enjoy themselves, learn to grow and develop toward their full potential!

Nothing is more adventurous than to be at the beginning of a new venture.  So, if you like working outside in an incredible environment, zipping through a tree canopy, walking on a suspended bridge over 50 feet above the ground, riding a coaster down our own mountain and meeting new people,Taking our one of a kind lift up to our mountain getawy, then we may be the company you are looking to join and grow!

HERE IS WHAT AWAITS YOU ON OUR MOUNTAIN.

RESPONSIBILIITES

• Assist the Senior Director of Guest Experience in the execution and evaluation of our Quality Service Design plan • Assist with correspondence, including responding to guest inquiries and comments, travel site comments, and social media comments relating to the visitor experience • Assist with guest experience interviews and surveys • Assist with reporting travel site, mystery shop, and survey scores • Assist with planning/designing annual and ongoing customer service trainings • Assist with ongoing internal communication supporting our Quality Service Design plan • Assist, as appropriate, with the execution of special events and departmental activities • Design, propose and work on a special project relating to internship and career goals • Other projects as assigned

OBJECTIVES: • Gain professional hands-on experience in helping us create and deliver a guest experience that is fun, interactive, inclusive of our diverse audience and inspires our guest to take conservation action. • Support our mission, vision, values, and strategic plan • Enhance the productivity and efficiency in the Guest Experience department • Provide excellent service to All of our visitors • The chance to further develop professional skills and explore potential careers within our orginization • Gain experience designing, executing and evaluating a quality service program

An individual who really enjoys meeting others, engaging in informative discussions with guests. Desires to learn about the area's uniqueness, geological facts, trees and flowers, and wildlife.  An informed employee makes the guests' experience unique and special while at the same time allowing the guest to acquire greater confidence.

IDEAL CANDIDATE ATTRIBUTES: #1 RELIABLE | Outgoing Personality | Adventurous Lifestyle | Works Hard & Plays Harder | Team Player | Guest Service Minded | No Fear of Heights | Positive Attitude | Excellent Communication Skills | Independent (Capable of working w/ little or no supervision)

GPA; 3.0

Working toward Degree in; Business or Management or a related fields

Have Great Standing at your university and Community Groups