Summary: The Guest Services Supervisor oversees the daily performance and productivity of Admissions Associates to ensure efficient, accurate, and guest-focused entry operations. This role focuses on supervising staff, monitoring ticketing and guest service procedures, and maintaining operational standards in alignment with company policies and safety protocols. The Admissions Supervisor works closely with the Admissions Manager to support parking operations, ticket sales, season pass processing, and guest service functions, ensuring a smooth and enjoyable experience for all park guests.

Things You Will Learn: Not only will you learn the entry-level positions of Admissions, but you will also learn the following:

1. How to supervise and lead front-line guest service teams in a high-volume environment
2. Daily admissions operations, including ticket sales, scanning, season pass processing, and parking entry support
3. Effective coaching, performance feedback, and staff development techniques
4. How to handle escalated guest concerns professionally and with a solution-focused approach
5. Oversight of cash handling, POS systems, ticketing scanners, and financial accountability procedures
6. How to conduct operational audits to ensure accuracy, compliance, and consistency
7. Best practices for onboarding, training, and ongoing development of guest services staff
8. Interdepartmental collaboration with Operations, Park Services, and Security teams
9. Maintaining safety, cleanliness, and organizational standards in guest-facing areas
10. Supporting promotions, special events, and operational changes within admissions
11. Identifying workflow inefficiencies and recommending process improvements
12. Monitoring attendance, punctuality, and productivity to maintain high team performance
13. Techniques for boosting employee morale, engagement, and team culture
14. Opening and closing procedures for admissions areas and secure operations management

• Strong leadership, coaching, and team management skills
• Excellent customer service and interpersonal communication abilities
• Ability to remain calm, professional, and decisive when handling guest issues
• Strong attention to detail and commitment to accuracy and accountability
• Knowledge of or ability to learn POS systems, ticketing platforms, and cash handling procedures
• Ability to enforce policies, operational procedures, and safety protocols consistently
• Strong organizational and time-management skills in a fast-paced environment
• Ability to collaborate effectively with management and cross-functional departments
• Reliable attendance, punctuality, and professional conduct
• Flexibility with scheduling and evolving operational responsibilities
• Ability to take initiative, problem-solve, and make sound decisions under pressure