Internship Purpose:

Spend your semester hanging out with our SWEET team!

Real-life experience and resume credentials: The Sweets Production Internship is a unique opportunity for a real-life work experience in the world of resort hospitality. Work alongside our energetic Candi’s Candy Kitchen Team as you learn the craft of brightening our guests’ experience through treats. From the candy shop to the ice cream parlor, you will learn invaluable skills about sweets, customer experience, and communication. It’s the perfect combination of product management and hospitality. You will sharpen your communication skills as you interact and build relationships with our guests on a daily basis.

Who We Are:

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

Benefits / Pay/ Perks ~

Our interns receive a competitive wage starting at $17 per hour, paid on a weekly basis. But the benefits don’t stop there! We are located in one of the largest tourist industries in the United States, and there is always something exciting to do around the corner. That’s why our perk program provides our employees with free and reduced admission to some of the largest attractions in the area. It’s the perfect place to work and explore!

Primary Essential Duties & Responsibilities:

Interns typically work 8-hour shifts, based on resort occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep the SMR property running efficiently. Within their respective assignments the Intern will:

1. Assist the Confection Chef to:
   1. Create and make an array of sweet treats produced in a uniquely themed candy production kitchen designed for guest viewing and experience.
   2. Work alongside team members to visually present sweet treats in display cases which enhance the guest experience and WOW factor.
   3. Manage inventory and ensure the proper quantity and organization of products.
   4. Showcase an enticing and sweet atmosphere for all guests.
   5. Assist with the oversight of product rotation for both raw and prepared goods.
2. Comply with food safety procedures.
3. Adhere to ServSafe training guidelines including, but not limited to; handwashing, food storage, cooking temperatures, hot and cold holding parameters, and equipment, infrastructure and eater requirements.
4. Learn transaction sales procedures and systems.
5. Compliance with TOSHA certification, biohazards procedures and responsibilities for safety in handling.
6. Knowledge and ability to comply with all company operating policies and procedures.
7. Perform other incidental and related duties as required and/or assigned.
8. Management reserves the right to change, remove or add to these duties as necessary.

Team Members

1. Collaborate with fellow team members to bring fun and excitement to guest interactions.
2. Interact with team members and guests in a positive and friendly manner, in all situations.
3. No team member will pose a direct threat to the health/safety of self or others.

Quality of Work Statement:

1. Bring FUN to SMR guest experiences!
2. Recognized as a contributor, who is eager to learn and demonstrates enthusiasm as a member of the team.
3. Coordinate with and assist social media staff in regard to guest experience content and images when requested.
4. Maintain strict confidentiality and excellent judgment regarding privileged information.
5. Ensure my work areas are safe, organized and maintained.

Position Requirements:

Personality / Attitude

• FUN and energetic, flexible, cooperative, good listener, friendly, and caring.
• Outgoing personality and ability to interact with ‘kids’ of all ages.
• Enjoy working with people and providing excellent service.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit.
• Appearance, hygiene and dress represent the company’s image.

Skills / Knowledge:

• Must be prompt and willing to work as scheduled.
• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write.
• Strong problem-solving skills.
• Multi-tasking and organizational skills with excellent attention-to-detail (ATD).
• Ensure accuracy of information.
• Ability to work effectively in a team and communicate ideas clearly.

Education / Experience:

• High school diploma or equivalent is required.
• Enrolled in an accredited University or College, (or recent graduate, up to 2-years) is required.
• Pursuing a degree related to Hospitality or Business is preferred.
• Certification for ‘ServSafe Food Handler Program’ is required within 30 days from work start date (Basic Food Safety, Personal Hygiene, Cross-Contamination and Allergens, Time & Temperature, & Cleaning and Sanitation).
• Ability to work within a diverse workforce.
• Reliable transportation is required.