We are seeking a Craft Team Intern for Dollywood Parks & Resorts who will embody the heart and soul of our mission by creating memories worth repeating while caring deeply about our brand.

This position exists to provide excellent customer service to guests by learning to produce key retail products from raw materials and encouraging purchases through engaging product demonstration to enhance the Dollywood experience. To be done in a manner consistent with the values and mission of the Dollywood Company.

Summary of Essential Functions and Responsibilities

• Assist on the production of retail products using raw materials in order to develop product and service knowledge available to our guests
• Provide entertaining and engaging demonstrations of the craft that makes the guest experience unique and improves sales while meeting the standard of Merchandise Selling Skills and guest interactions
• Demonstration of craft production in an entertaining and informative manner to guests required
• Ensure complete adherence to established recipes and control expenses related to production techniques
• Gain understanding of raw materials inventory to assist the craftsman
• Operate cash register/POS system in an efficient manner to not impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
• Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must follow all policy and procedures relating to Inventory Control
• Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and displays are in keeping with established Dollywood standards
• Represent Dollywood in a positive manner by being friendly and courteous to guests. Ensure 100% satisfaction with their park experience
• Accommodate changes in work assignments and locations
• Get along with guests and co-workers while exhibiting a positive and personable disposition
• Adhere to all Merchandise policies and procedures to include timely reporting of any safety issue to immediate supervisor
• Support and exhibit behaviors that are in alignment with Company and Department vision, mission and core values in order to achieve location budgets
• Protect the privacy and security of guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties. 

Education and Experience Required

• Must be enrolled in a continuing education/ college program
• Production techniques, costing, characteristics of raw materials, safety precautions, and use of any chemicals relating to craft production knowledge preferred
• Previous experience in giving demonstrations, group presentations, or public speaking is preferred
• Operation experience in machinery related to production and demonstration of crafts preferred
• Comprehend instructions and retain information
• Prior cash handling experience preferred
• Prior sales experience preferred
• Must successfully complete a pre-employment background check including motor vehicle and drug screen

Knowledge, Skills and Abilities

• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must adapt to changed easily
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to sit and/or stand for long/periods
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evening, weekends and holidays
• Able to be productive in a fast-paced, dynamic environment
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to operate/ drive a company vehicle with valid driver's license
• Able to add, subtract, multiply and divide with accuracy
• Able to lift up to 50lbs with assistance
• Able to communicate effectively using standard English grammar and punctation
• Able to work in temperatures of 0 to 110 degrees, with appropriate safety measures in place. In many cases (i.e., Blacksmithing, Glass Blowing, Sand Casting) able to withstand intermittent exposure to extreme heat sources
• Able to work outdoors
• Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests' problems effectively (i.e. returns, refunds, exchanges)
• Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume
• Ability to use color and depth perception in order to arrange displays and to locate merchandise
• Ability to tolerate noise and stress to accommodate waiting on large numbers of customers
• Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area
• Understand basic calculator and cash register/POS system

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.