Hosts will be trained in and support all areas of functional operations for all Dollywood Company Properties, including Dollywood Theme Park, Dollywood’s Splash Country, Dollywood’s DreamMore Resort and Spa, and Dollywood’s Heartsong Lodge and Resort. This position provides hosts with valuable knowledge and experience that produces a well-rounded view of operations at each property. It has the potential to serve as an enrichment opportunity for hosts developing their career within the organization, as they will increase their understanding of and exposure to many different divisions among the properties.

• Complete training on the operational functions of most divisions.
• Support the operations of Dollywood Company properties by working in a variety of roles that best help the daily staffing needs.
• Work flexible varying hours and at different locations.
• Maintain a professional relationship with all operational divisions.
• Maintain a friendly attitude toward Guests and Hosts. Greet Guests, answer questions, and exceed expectations.
• Verbally communicate and enforce safety policies, procedures, operational and attraction rules in various roles.
• Visually observe Guests’ actions to ensure a safe Guest experience. Report unsafe acts to appropriate management.
• Follow policies and guidelines of each position and property as outlined during training.
• Assist in ensuring team goals are being met in each division while assigned.
• Keep all work areas clean and organized.
• Execute proper cash handling procedures in roles where required.
• Assist with the facilitation of lines as directed to reduce the Guest wait time.
• Provide prompt, courteous attention to Guests in the role in which you are assigned for the shift.
• Guest Excellence and Employee Excellence/Expectations must be maintained in accordance with Dollywood Company property policies.

Management reserves the right to change and/or add to these duties at any time

• High School diploma or equivalent. A college degree is preferred.
• Must be at least 18 years of age.
• Must have a valid driver’s license with proof of auto liability insurance.
• Must successfully complete a pre-employment background check and drug screen.
• Prior cash handling experience, Preferred.
• Prior sales experience, Preferred.
• Must be able to pass a typing test.
• 6 months of experience with office software such as Microsoft Windows and Microsoft Office, Outlook, Required.
• Valid driver’s license with an acceptable MVR required.
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must maintain a professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests.
• Able to be flexible and handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors.
• Able to meet the physical demands of the job.
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance.
• Able to lift up to 50 pounds with assistance.
• Able to work outdoors.
• Able to wear all PPE as required.
• Able to work with all chemicals/detergents utilized in the area.
• Able to wear full body safety harness and climb up to a 250-foot lift in order to perform inspections, conduct ride evaluations and Host training.
• Able to climb evacuation steps and maintain good balance.
• Able to ride all rides/attractions which require a physical ride through inspection.
• Able to work in any assigned area of Attractions and perform other functions as assigned.
• Able to operate/drive company vehicles and have a valid driver’s license with proof of auto liability insurance.
• Able to train on and drive all motor vehicles used in operations–tram, truck, and golf cart.
• Available for a minimum of 46 weeks out of the year to ensure a successful opening and closing of the park.
• Able to follow all required instructions to perform an assigned job.
• Able to abide by Dollywood’s confidentiality rules pertaining to all Hosts.
• Able to follow all scheduling assigned by respective teams.
• Able to follow all safety guidelines for the job being performed.
• Able to operate ticket and season pass equipment, turnstiles, scanners, phone equipment, copier, facsimile, and calculator.
• Able to operate Merchandise POS systems.
• Able to learn computer, computer scanning equipment, and printer equipment.
• Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures.