Company Mission: We create OMG experiences!

If you want to be a part of a growing attraction in the Pigeon Forge market and can get on board with creating OMG experiences....come join us!

We are seeking highly motivated individuals who are looking for a fast paced work environment where you will be able to influence the direction of a new company. As an Operations Manager Intern you will be responsible for safety and customer service excellence.

Responsibilities

• Ensure customer safety and satisfaction
• Work with fellow team members to meet customer needs and daily goals
• Create a safe and fun atmosphere
• Discover the importance of operations management in the Tourism and Hospitality Industry
• Work closely with General Managers to learn the various elements of operations within an attractions including administrative tasks, daily operations, sales, customer service, and more!
• Participate as an Adventure Park Guide, guiding our guests through the Adventure Park elements such as our ropes course and Flying Ox.

Timeline

First 2-4 Weeks

• Train as a team member on various operational tasks including ticket sales, customer service, and basic operational skills.
• Become certified on all Adventure Park elements and safety protocols.
• Gain a deeper understanding of tour style zip-line experiences.

Following 2 weeks

• Train as a team lead in various areas of the business.
• Learn to lead a small team and management interpersonal conflict.
• Develop your management skills as you lead shifts.

Remaining 6-8 weeks

• Train as a member of the management team learning skills related to invoicing, customer disputes, injuries, personnel matters and basic Human Resources skills.
• Gain a deeper understanding of how to manage a team.
• Participate in the onboarding of new employees.