Job Summary:

This position is responsible for assisting in all hospitality aspects in day-to-day park operations in a manner consistent with the Mission and Values of the company.

Summary of Major Duties and Responsibilities:

• Serving as a Front Line Host and PIC (Person In Charge) for the assigned team.
• Participating in Safety, Management and Team Lead meetings.
• Learning scheduling procedures.
• Learning time keeping procedures.
• Learning performance review procedures.
• Assisting with labor and revenue budgets.
• Assisting with creating and implementing improvements in guest excellence, profit contribution and job satisfaction.
• Assisting with team projects including surveys, appreciation events, and company parties.
• Participating in Park Manager Assistant program.
• Assisting Management team with various tasks.
• Completing one project benefiting the focus area as determined by Management.

Management reserves the right to change and/or add to these duties.

Personality and Attitude Requirements:

• Able to project the company image by being genuinely friendly and caring and by taking pride in their work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Must be willing to constantly improve.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must adapt to changes easily.
• Must tolerate a fast-paced, hectic environment.
• Must show appreciation to others.
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
• Must enjoy working with people of varied ages, experiences, and education levels.
• Must have positive and enthusiastic attitude towards job, tasks, coworker, other hosts and guests.
• Must have a professional demeanor, mature, focused and articulate.
• Must be willing to accept changes in work schedule and work assignments
• Must be able to maintain required attendance.
• Must be self-motivated and able to deal with fast paced, stressful environment.

Essential Functions absolutely necessary to perform job duties:

• Able to display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
• Able to hear, see and speak.
• Able to speak, read and write English.
• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
• Must have manual dexterity necessary to complete all job duties.
• Able to sit and/or stand for long/short periods.
• Able to maintain good personal hygiene.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
• Able to tolerate a fast-paced, hectic environment.
• Able to be flexible to handle frequent changes in priorities.
• Able to prioritize tasks and complete assignments on time.
• Able to work outdoors.
• Able to walk quickly, kneel, twist, reach and bend.
• Must have depth perception and the ability to see near and far.
• Able to operate ride controls/control panel.
• Able to operate fire extinguisher.
• Able to think clearly and react quickly and calmly to changing situations.
• Able to move about and react quickly in emergency situations.
• Able to learn quickly and be multi-tasking.
• Able to tolerate all outdoor elements – wind, rain, high/low humidity, direct sun, temperatures from 0 F – 110 F
• Able to tolerate noise.
• Able to tolerate heights.
• Able to climb steps and has good balance.
• Able to make sound decisions.
• Ability to lift and carry up to 50 pounds.
• Able to tolerate approved exposure levels of various chemicals found in cleaning solvents.
• Able to memorize written safety procedures.
• Able to perform reading, writing and math skills necessary to:
  • take messages, professionally communicate in writing
  • contribute to written team communications
  • add, subtract, multiply, divide, calculate make change and operate a register
  • analyze statistical information
• Able to remain alert and attentive.

Educational and Experience Requirements:

18 years of age or older.
Must be enrolled in a college degree program
Must have basic computer skills and must be proficient with Microsoft Word, Excel, and Power Point.
Able to type at least 35 wpm.
Valid TN driver’s license and proof of personal liability insurance according to state law.
Able to pass a drug screen and background check.