Come work with our action-packed Food Team at an award-winning go-kart and ride park in the Great Smoky Mountains.  Interns will learn multiple daily roles within our operation: Arcade, Foods Service and Facility Cleanliness.  Learn to view your work role through the eyes of a manager as you learn to be a flexible and supportive team member who can focus on the basics of operations while maintaining excellence in safety, guest service and teamwork.  Grow your leadership potential by gaining experience as a knowledgeable and flexible team member who can be a part of solving the challenges of the day.  This internship will provide valuable on-the-job experience and includes opportunities to participate in leadership training sessions and to complete a resume-building project.

 Key Duties and Responsibilities:

• Assist guests in their purchases of food and arcade
• Operate POS and cash registers systems.
• Provide excellent guest service and answer guest questions.
• Prepare a wide variety of food selections.
• Keep public areas clean, sanitized, organized and well-stocked
• Assist with arcade experience including the operation of virtual reality, redemption experience, being a game attendant or performing regular machine upkeep including loading tickets.
• Identify Guest Experience improvement opportunities and develop solutions and training tools.

People First:

• Fully embrace the Company Service Excellence Initiative by demonstrating “people first” actions for all internal and external customers and accepting responsibility for demonstrating empowerment decisions and actions during daily work.
• Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Respond to minor guests concerns in an effective manner looking for win-win solutions whenever possible; report to Department Management and/or MOD all serious guest situations, including any guest who is requesting a refund, angry/yelling/threatening, or alleging safety issues or improper conduct by a team member or guest.
• Promote a Harassment-free workplace by minimizing gossip, treating all team members with respect and reporting inappropriate behavior or conversations that could be considered harassment or discriminatory.
• Assist guests in their arcade and redemption selections.
• Respond to calls to provide basic cleaning to public areas and/or restrooms.
• Answer general questions and be helpful, friendly and courteous.
• Welcome and assist Guests to find solutions to their questions and challenges/opportunities.
• Explain requirements in a respectful, positive and proactive manner.
• Share special offers with guests to provide best options.

Always Safe:

• Safe preparation and service of food
• Maintain a clean, sanitized and organized facility and/or work station
• Follow safety guidelines and promote safety
• Maintain common areas (furniture, tables, chairs, benches) baseboard tiles, directories, billboards, trash receptacles, ash urns, storefronts, and signage free of dust, dirt and grime.
• Assure common areas are cleaned regularly.
• Maintain restroom cleanliness and safety.
• Mark spills and notify Property Maintenance or Manager on Duty to prevent a safety hazard.
• Regularly wipe down door handles and frames, tables, arcade games & countertops.
• Ensure that toilet paper, paper towels, soap and sanitizer stations are filled.
• Remove trash and foreign material from plant beds and floor planters.
• Follow safe money-handling processes.
• Report any malfunction or unsafe or suspicious behavior immediately to supervisor.
• Maintain proper cleaning/ sanitizing and organizing procedures.
• Use proper radio etiquette.

Remember its Fun:

• Acknowledge birthdays and special occasions for guests.
• Be enthusiastic and promote a friendly and fun atmosphere for our team members and guests.
• Promote a mutually supportive, unified, “we are all on the same team” relationship with team members in all department and divisions.

Commit to Excellence:

• Able to prioritize and flexible to work in the area where needed most to ensure the best guest experience
• Ensure that items purchased are recorded, maintain balanced cash drawers and practice consistent, professional cash handling skills.
• Stock Foods area or redemption games with tickets and complete daily inventory.
• Fill toilet paper, paper towels, soap and sanitizer dispensers.
• Monitor cleanliness of carpet, tile flooring, restrooms and call for assistance when needed.
• Complete necessary documentation of opening and closing, cleaning duties and timekeeping.
• Assist with basic cleaning functions including mopping and dishes as needed.
• Ensure professional development to enhance work knowledge, skills and abilities.
• Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements.
• Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
• Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Provide reporting leader with feedback, ideas and suggestions on a timely basis.
• Duties as assigned by the supervisor as deemed necessary for park operations.
• Accurate completion of all reports, checklists, forms and other recordkeeping requirements.
• Attend and embrace all company sponsored professional development and training opportunities to enhance work knowledge, skills and abilities.
• Actively identify areas of improvement and work towards positive changes.

SKILLS, REQUIREMENTS and QUALIFICATIONS

• Mission Driven – Demonstrated alignment with PARC’s vision, mission and core values: People First, Always Safe, Remember It’s Fun, and Commit to Excellence.
• Relationships - Demonstrated ability to advance PARC's "People First" core value, through the establishment of positive, respectful relationships and working effectively with all internal and external constituencies.
• Required Education- Actively pursuing a college degree
• Preferred Experience –  prefer experience in hospitality, retail, foods service, arcade or merchandising with cash-handling experience
• Certification/Licensure – None
• Specific Vision Requirements – Color and peripheral vision, Close vision, distance vision, depth perception, ability to adjust focus

• Special Skills –. Prefer proficiency in use of cash registers and Point of Sales (POS systems) and cash handling procedures. Positive and effective customer service skills. Ability to handle multiple tasks at one time.
• Schedule- Able to work a flexible schedule, including some weekends, evenings and holidays

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit or stand for long periods of time, walk, use hands or fingers, talk, hear, handle or feel objects, tools or controls; reach with hands and arms, bend, balance, stoop. Occasionally may need to kneel, crouch, crawl, pull, push, and climb stairs or a ladder.
• Extended sitting, standing and walking
• Routinely required to work extended periods of time on a computer with monitor.
• The employee must regularly lift and/or move up to ten pounds, occasionally lift and/or move up to fifty pounds
• The noise level is moderate to loud
• Occasionally the employee is exposed to weather conditions prevalent at the time.