Internship Purpose:

Bring your senses to life as you indulge in new and exciting culinary skills!

Real-life experience and resume credentials: The Culinary Intern is a unique opportunity to work alongside professionals who manage food preparation and service in various settings within a Resort Hotel. Spend your semester discovering your abilities in our six unique culinary environments. Build your knowledge as you train for safety and food compliance with sanitation practices, and preparing food items according to recipe guidelines such as; outrageous milkshakes at Scoops, craft barista skills at ReFuel, and plating jumbo skillets for our family-style breakfast at Granny Cluckets.

Punctuality, timeliness, consistently reporting to work as scheduled and valid reasons for absences is extremely important in our business operations.

Who We Are:

Smoky Mountain Resorts (SMR) is a family-focused, collaborative and goal-driven hospitality resort company. Our Great Smoky Mountains community is significant to us. As a third generation, family-owned, and operated business, we embrace a strong commitment to SMR ‘Spirit of Hospitality’ and our Smoky Mountain community.

Benefits / Pay/ Perks ~

Our interns receive a competitive wage starting at $17 per hour, paid on a weekly basis. But the benefits don’t stop there! We are located in one of the largest tourist industries in the United States, and there is always something exciting to do around the corner. That’s why our perk program provides our employees with free and reduced admission to some of the largest attractions in the area. It’s the perfect place to work and explore!

Primary Essential Duties & Responsibilities:

Interns typically work 8-hour shifts, based on resort occupancy and staffing demand. Holidays and weekends are affected by peak demand which means all team members must work together during those days to keep the SMR property running efficiently. (The Corporate Director of Operations has the authority to modify intern work schedules based on semester and hours requirements). Within their respective assignments the Intern will:

1. Be responsible to take food and beverage orders, prepare food menu items according to recipe guidelines, adhere to sanitation guidelines and serve food and beverage items.
   • Complete orders as directed and in a timely manner to meet capacity demands.
   • Compliance with Food safety in regard to the conditions and practices which preserve the quality of food, to prevent contamination and food-borne illnesses.
   • Adhere to ServSafe training guidelines including, but not limited to; handwashing, food storage, cooking temperatures, hot and cold holding parameters, and equipment, infrastructure and eater requirements.
   • Understand all safety regulations to comply with the operation of systems and equipment.
2. Adhere to ABC licensing regulations in food facility locations where alcoholic beverages are served.
   • Exception: Team members under the age of 18 and/or part-time, would not be scheduled to work in Nonnaroni’s and/or Snack Shack due the selling of beer. They will not be required to obtain an ABC license.
3. Instruct guests on how to operate cashless payment systems.
4. Host a safe and interactive environment that all children and families can enjoy.
5. Multitask alongside fellow culinary specialists.
6. Compliance with TOSHA certifications, biohazards procedures and responsibilities for safety in handling.
7. Knowledge and ability to comply with all company operating policies and procedures.
8. Perform other incidental and related duties as required and/or assigned.
9. Management reserves the right to change, remove or add to these duties as necessary.

Team Members:

1. Contributes to building a positive team spirit.
2. Interact with team members and guests in a positive and friendly manner, in all situations.
3. No team member will pose a direct threat to the health/safety of self or others.

Quality of Work Statement:

1. Recognized as a contributor, who is eager to learn and demonstrates enthusiasm as a member of the team.
2. Maintain strict confidentiality and excellent judgment regarding privileged information.
3. Ensure my work areas are safe, organized and maintained.

Position Requirements:

Personality / Attitude

• Energetic, flexible, cooperative, good listener, friendly, and caring.

• Enjoy working with people and providing excellent service.
• Willingness to learn best practices and adapt to procedural changes.
• Contributes to building a positive team spirit.
• Appearance, hygiene and dress represent the company’s image.

Skills / Knowledge:

• Must be prompt and willing to work as scheduled.

• Ability to communicate effectively and use the English language fluently: speak, understand, read, and write.

• Multi-tasking and organizational skills with excellent attention-to-detail (ATD).

• Ensure accuracy of information.

• Ability to work effectively in a team and communicate ideas clearly.

Education / Experience:

• High school diploma or equivalent is required.
• Enrolled in an accredited University or College, (or recent graduate, up to 2-years) is required.
• Experience in one or more of the following areas/industries is preferred which includes: Hospitality, Culinary and Restaurant.
• Pursuing a degree related to Hospitality or Business is preferred.
• Certification for ‘ABC’ (Alcoholic Beverage Commission) license is typically required within 5 days from work start date. Exception: Under age 18 and/or part-time working at Nonnaroni’s and/or Snack Shack.
• Certification for ‘ServSafe Food Handler Program’ is required within 30 days from work start date (Basic Food Safety, Personal Hygiene, Cross-Contamination and Allergens, Time & Temperature, & Cleaning and Sanitation).
• Ability to work within a diverse workforce.
• Reliable transportation is required.