Job Summary

Under the direction of the Rooms Division Manager to whom the intern reports, the intern will be immersed in the guest operations of a world class resort with exposure to all different aspects of the resort.  Intern will support the guest operations of Housekeeping, laundry, front desk, tickets and valet/bell stand, management and administrative duties within Dollywood’s Resorts.  In turn, intern will satisfactorily complete individual program requirements to satisfy college/university credit and/or course study requirements if needed. The Dollywood Company will provide the intern:

• The opportunity to complete course credit for the term of the internship
• Practical experience within a fast paced and every changing work environment
• Opportunity to apply theory with practice

Summary of Major Duties & Responsibilities

• Attend Leadership development classes.
• Attend weekly intern meetings to discuss jobs of the week and learn about the different functions of a resort
• Answer phones, relay messages, greet visitors with a high level of professionalism.
• Establish and maintain relationships with the current Operations Team in addition to different resort teams.
• Train and work in below sections of internship
  • Housekeeping - To properly clean and supply all assigned guest rooms and other areas as designed. Assist with preparation for daily work assignments and team success.
  • House Attendant - Responsible to clean and supply all assigned areas, including room attendant carts, storage rooms, and public areas. Provide support to the housekeeping department by running supplies as needed to housekeeping and guests upon requests.   Maintain all floors in a clean and safe manner.
  • Public Space Attendant - To ensure the cleanliness of all public areas including restrooms, corridors, lobby, game-room and hotel offices.
  • Room Inspector - Responsible for the inspection of all areas in a unit and public spaces as assigned. Other responsibilities include the proper inspection of all linens and amenities for the unit, assistance with weekly, monthly inventory and dispatch duties.
  • Laundry- Exposed to basic operation of off-site laundry, processing 307 rooms of linen, food and beverage linen and pool towels. Also understand basic PAR levels needed to effectively maintain linen flow.
  • Front Desk Host - Assist Resort guests with any needs or questions that arise during check-in and check-out while providing a personalized and excellent customer service. Efficient and courteous operation of all front desk duties and responsibilities, adhere to company policy and procedures.
  • Bell and Valet Attendant - Assist guests with a variety of needs during their stay. To provide optimal standards of service and hospitality through anticipating and fulfilling all guests’ needs in relation to transportation operations.
  • Ticket Sales Host - This position exists to greet Guests and initiate friendly interaction while providing the Guest with a high level of service excellence and information about tickets and the park which exceeds expectations.
    • Participate in shadowing opportunity with upper level management.
    • Maintain a high level of professionalism and confidentiality at all times.
  • Management reserves the right to change and/or add to these duties at any time.

Educational and Experience Requirements

• Required 3.00 GPA
• Must be a student entering their third year (at the least) at a university or educational institution
• Must currently be enrolled in a related college degree program that will allow the above experience to count as an internship for credit or is relevant to the internship.
• Must have proficient to advanced level of experience with common office software and applications, including Microsoft applications and internet browsers.
• High school diploma or equivalent.
• Must be at least 18 years of age.
• Must be able to successfully pass a background check and drug screen.