SUMMARY: The Administrative Assistant assists with daily office tasks which include the following: use of a computer, use of a copy machine, answering phone calls, responding to emails, preparing daily and weekly reports, and other various tasks as assigned throughout the season.

ESSENTIAL DUTIES AND RESPONSIBILITIES:  This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Answer and make phone calls in regards to guest questions and concerns as well as checking voicemails daily
• Use computers daily and familiarize and understand the CoreTech system and Microsoft Office Suite
• Use CoreTech to ensure reports are done on a daily and weekly basis.
• Familiarize and understand the use of the Xerox machine to print, make copies, and scan documents.
• May be asked to drive a golf cart occasionally as needed to pick up/deliver items or assist with employee/guest transport
• Attend meetings and take detailed notes to distribute information to the necessary employees.
• Maintain work areas keeping them neat and organized.
• Must be able to handle multiple tasks in a fast-paced environment
• All other duties assigned by management

EDUCATION and/or EXPERIENCE: (Level 3) High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS: (Level 3) Ability to read and interpret documents such as safety rules, operating and maintenance ructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS: (Level 2) Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY: (Level 4) Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Tennessee Driver’s License or ability to obtain one within 30 days of employment

OTHER SKILLS AND ABILITIES:

• Good written and oral communication skills
• Proficient in Microsoft Office Suite
• Basic understanding of landline phone with voicemail system
• Responsible, organized, professional, and friendly

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Activities:

• While performing the duties of this job, the employee is required to:
  • Regularly stand, walk, use hands to finger, handle and/or feel, reach with hands and/or arms, talk and/or hear
  • Occasionally climb and/or balance, stoop, kneel, crouch and/or crawl

Lifting Activities:

• While performing the duties of this job, the employee is required to:
  • Frequently lift up to 10 pounds
  • Occasionally lift up to 25 pounds with assistance

Vision Requirements: Close vision

WORK ENVIRONMENT:

• Frequently exposed to outdoor weather conditions

Noise Levels: Moderate

QUALIFICATIONS:

• Requires good negotiation and listening skills
• Ability to act independently with little supervision
• Skilled in problem solving and staff training
• Efficiently handle multiple duties
• Requires the ability to operate various office equipment to include a computer, word processing, spreadsheets, voice mail, copier, fax and calculator
• Requires a good understanding of company policies and procedures
• Working knowledge of resort amenities, room designs, and general golf knowledge
• Ability to handle stressful situations
• Good attendance and punctual
• Exhibits professionalism
• Exhibits good grooming habits
• Wears the proper uniform
• Works efficiently
• Follows all resort and office policies and standard operating procedures

Conducts themselves in a professional manner with a positive attitude