Be a part of a fun, action-packed team where you will meet people from all over the world while gaining theme park revenue operations experience at an award-winning go-kart park. Interns will gain well-rounded operations knowledge of revenue services within a theme park & family entertainment center including Admissions, Arcade Operation and Food Service. Learn to view your work role through the eyes of a manager as you learn to be a flexible and supportive team member who can focus on the basics of operations while maintaining excellence in safety, guest service and teamwork.  Grow your leadership potential by gaining experience as a knowledgeable and flexible team member who can be a part of solving the challenges of the day.  This internship will provide valuable on-the-job experience and includes opportunities to participate in leadership training sessions and to complete a resume-building project.

Key Duties and Responsibilities:

• Assist guests in their purchases of park admission, merchandise, food and arcade experiences.
• Operate ticket, POS and cash registers systems.
• Provide excellent guest service and answer guest questions.
• Prepare a wide variety of food selections.
• Assist with arcade experience including the operation of virtual reality, redemption experience, being a game attendant or performing regular machine upkeep including loading tickets.
• Identify Guest Experience improvement opportunities and develop solutions and training tools.

People First

• Fully embrace the Company Service Excellence Initiative by demonstrating “people first” actions for all internal and external customers and accepting responsibility and accountability for demonstrating empowered decisions and actions during daily work.
• Welcome and assist Guests to find solutions to their questions and challenges/opportunities.

Always Safe

• Safe preparation and service of food
• Maintain a clean and organized facility
• Follow safety guidelines and promote safety

Remember It’s Fun

• Promote a synergistic relationship with team members in all department and divisions.
• Welcome and serve guests with a smile and genuine enthusiasm

Commit to Excellence

• Able to prioritize and flexible to work in the area where needed most to ensure the best guest experience
• Ensure that items purchased are recorded, maintain balanced cash drawers and practice consistent, professional cash handling skills.
• Stock Foods area, tickets or redemption games with tickets and complete daily inventory.
• Ensure professional development to enhance work knowledge, skills and abilities.
• Adhere to all company policies, procedures, rules, regulations, standards, guidelines, expectations and requirements.
• Ensure completion of work responsibilities and special projects in accordance with the designated timeframe, as determined by the reporting leader.
• Adhere to Company ethical requirements, demonstrating the utmost integrity in all professional and personal matters.
• Provide reporting leader with feedback, ideas and suggestions on a timely basis.
• Duties as assigned by the supervisor as deemed necessary for park operations.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand for long periods of time, use hands or fingers to handle or feel objects, tools or controls; reach with hands and arms, climb stairs, balance, bend over, stoop, kneel, crouch, crawl, pull, push, talk and hear.  May lift loads up to 25 pounds.

SKILLS, REQUIREMENTS, AND QUALIFICATIONS

• Education – Must be enrolled in continuing education/ college program
• Mission Driven – Demonstrated alignment with PARC Management, LLC’s vision, mission and core values: People First, Always Safe, Remember It’s Fun, and Commit to Excellence.
• Relationships - Demonstrated ability to advance PARC's "People First" core value, through the establishment of positive, respectful relationships and working effectively with all internal and external constituencies.
• Experience – prefer experience in hospitality, retail, foods service, arcade or merchandising with cash-handling experience
• Certification/Licensure – Participation in College Program
• Specific Vision Requirements – Color and peripheral vision, depth perception, ability to adjust focus
• Special Skills – Prefer proficiency in use of cash registers and Point of Sales (POS systems) and cash handling procedures. Positive and effective customer service skills. Ability to handle multiple tasks at one time.
• Schedule- Able to work a flexible schedule, including some weekends, evenings and holidays.